DEWA Elevates Utility Experience with Cutting-Edge Apple Vision Pro App
Dubai Electricity and Water Authority (DEWA) has unveiled its smart application on the Apple Vision Pro glasses, marking a pioneering step as the first utility company to leverage this augmented and virtual reality integrated technology for service delivery.
Wed, Apr 3, 2024 3:22pm 2min
By integrating the smart app with Apple Vision Pro’s wide array of capabilities, DEWAaims to elevate the customer experience. This initiative is part of DEWA’s broader strategy to drive smart service uptake and deliver its offerings through multiple digital platforms. The app on Apple Vision Pro encompasses extensive services and functionalities.
Users can log in via the UAEPass, username and password, or eyeprint verification, and can easily select their primary account for queries and access visual data through virtual touch and drag.
The application enables customers to check their bill details, make payments via Apple Pay, utilize the Smart Living dashboard, and review consumption reports on a daily, monthly, and annual basis against comparable households via the My Sustainable Living Programme. It also offers personalized consumption efficiency advice and an individual environmental footprint for each user.
Saeed Mohammed Al Tayer, MD and CEO of DEWA.
Saeed Mohammed Al Tayer, MD and CEO of DEWA, expressed the organization’s commitment to adopting cutting-edge technologies, including generative AI and metaverse, to offer innovative, secure, and proactive services accessible 24/7 through various user-friendly channels.
This approach not only streamlines transactions but also aligns with Dubai’s vision to become the smartest and happiest city globally. Al Tayer highlighted that DEWA’s state-of-the-art digital infrastructure has successfully driven the smart adoption rate of its services to 99.2%.
In 2023, DEWA saw a 25% increase in digital transactions from the previous year, totaling approximately 12.5 million, demonstrating its vital role in realizing the ambitious goals set by Dubai’s leadership.
These transactions spanned over 2.1 million through the website, more than 3.2 million via the smart app, and in excess of 6.8 million across various digital platforms in partnership with other entities.
The general requirements for applying benefits and coverage under the policy include submitting a medical disclosure form, obtaining approval from the health insurance company, and insuring all workers.
This mandatory health insurance initiative is part of the Council of Health Insurance and the Insurance Authority‘s efforts to ensure comprehensive care, prevention, justice, transparency, and excellence in performance for all stakeholders.
The decision aims to achieve comprehensive health care, sustain health coverage, and encourage health insurance companies and healthcare providers to develop new products and create job opportunities in medical and non-medical specialties.
Iman Al-Tariqi, the official spokesperson of the Council of Health Insurance, explained that the domestic workers’ insurance policy covers primary care, public health, emergency cases, hospitalization without a deductible, emergency treatments for clinics with unlimited visits, vaccinations, and examinations.